Top 5 Questions to ask BEFORE you hire your training consultant

As a training manager (or a project manager in charge of the training), you will be faced with the prospect of hiring an internal team, hiring a consulting group, or a mix of both.

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You should give Darth Vader a pacemaker

So, when faced with a rote or boring task, inject some fun. Be creative. Give Darth Vader a heart transplant.

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WIKIs in Training

With a wiki (SharePoint is a form), a user (super-user, SME, etc.) would be able to create a posting (describe the SAP receiving process), possibly culled directly from the training documents–which were probably culled, themselves, from the documentation of the project (BPPs, etc.). The added benefit if putting these items on an intranet is that the user community can, with user-IDs, edit, update and maintain these documents.

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Providing course materials to your learners

One should not, though, merely print out an entire PPT presentation as a hand-out. You are, in essence, telling the student that even the transition slides or of great value. They will disagree. Rather, you can pull out a few of the more salient slides (processes, terms, etc.) and provide these to the students. This allows the content to go with them (souvenir happy) and provides a place to take extra notes (content happy).

A free pen also sits well.

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Teaching to the metrics–dangers to k-12s and business

Metrics will pop up quite often on this blog as I wrestle with just how to use performance indicators to “pulse” the learning encounter. It seems that often how to test and then how that test is used determines the outcome–Schrödinger’s Cat in training.

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